PRIVACY POLICY
Effective Date: 3/26/2025
At Malcolm's Heating and Air, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you interact with our services.
1. Information We Collect We may collect the following types of information when you interact with us:
Personal Information: When you request a quote, schedule services, or contact us, we may collect personal details such as your name, email address, phone number, billing information, and address.
Technical Information: We may collect non-personal information related to how you interact with our website, including IP addresses, browser type, and other data through cookies or similar tracking technologies.
Service Information: We collect information related to the services you request, such as the type of heating and air system you have, service history, and any maintenance records.
2. How We Use Your Information We use your information for the following purposes:
To provide and improve our heating and air services.
To process your service requests, orders, and payments.
To communicate with you about your service requests, upcoming appointments, and customer support needs.
To send marketing materials, newsletters, or promotional offers if you have opted in.
To comply with legal obligations and prevent fraud or unlawful activities.
3. How We Protect Your Information We implement a variety of security measures to maintain the safety of your personal information. We use encryption, secure servers, and other protective measures to safeguard your data during transmission and storage.
4. Sharing Your Information We do not sell or rent your personal information to third parties. However, we may share your information with trusted service providers or contractors who assist in delivering our heating and air services. These providers are obligated to maintain the confidentiality of your information.
Additionally, we may disclose your information when required by law, such as in response to a subpoena, court order, or other legal processes.
5. Cookies and Tracking Technologies We use cookies and similar tracking technologies on our website to enhance your experience and gather analytical data. You can manage or disable cookies through your browser settings. However, please note that some features of our website may not function properly without cookies.
6. Your Choices You have the right to:
Access, update, or delete your personal information by contacting us at malcolmsair@gmail.com / (817)-333-7310
Opt-out of marketing communications by following the unsubscribe instructions in emails or contacting us directly.
Disable cookies through your browser settings if you do not wish to have your data tracked.
7. Third-Party Links Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies before providing any personal information.
8. Children's Privacy Malcolm's Heating and Air does not knowingly collect personal information from children under the age of 13. If we become aware that a child has provided us with personal information, we will take steps to delete that information.
9. Changes to This Privacy Policy We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
10. Contact Us If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
Malcolm's Heating and Air
Email: malcolmsair@gmail.com
Phone: (817)-333-7310
Address: 3416 Wendell Dr, North Richland Hills, Texas, 76116